We are as excited as you are in getting your snatched strap to you ASAP! That's why we do our best to get your package shipped out as soon as possible, once you place your order.

All orders over $99 will receive FREE standard shipping

All orders over $169 qualify for FREE tracked express shipping

Orders $99 or under are charged $7.00 for shipping

All orders are shipped from Sydney, Australia

We process orders very quickly, maximum time depending on the influx of orders being 2 business days during the highest volume periods. 

We do not ship on Saturdays, Sundays, or public holidays

All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched.

All orders are sent by either Australia Post. For all orders you have the ability to request 'safe drop' or 'leave in a safe place' from Australia Post however, should you choose this option and the parcel goes missing after being delivered, Snatched Straps will not be held responsible for the missing item. We do not recommend choosing 'safe drop' for this reason.

The timeframes below give a good indication of costs and timeframes to receive your order to arrive after it has been processed. 

Shipping Costs - Australian Customers

Orders ship from our Sydney warehouse with pricing as follows:

Orders $99 or under

Standard Shipping (with tracking) - $7.00

Express Shipping (with tracking) - $10.00

Orders over $99 and under $150

Standard Shipping (with tracking) - Free

Express Shipping (with tracking) - $10.00

Orders over $150

Express Shipping (with tracking) - Free

Shipping Times - Australian Customers

Express orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.

For non-Express orders, typical delivery times are currently as follows:

Brisbane metro - 2 to 3 working days

Sydney/Melbourne/Canberra metro - 3 to 5 working days

Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days

QLD/NSW/VIC regional - 4 to 9 working days

SA/WA/TAS/NT regional - 8 to 12 working days

Shipping Costs - International Customers

Orders $150 AUD and under - flat rate $15.00 AUD shipping

Orders over $150.00 AUD - Free

Shipping times - International Customers

For customers outside of Australia, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:

New Zealand: 7 - 12 days (average 8 days)

United States: 6 - 12 days (average 7 days)

United Kingdom: 6 - 12 days (average 8 days)

We provide tracking details for all our international shipments, so you can see where your strap is at any stage of the shipping process.

Questions?

Please contact our friendly support team at snatchedstraps@gmail.com. All incoming emails are guaranteed to receive a response within 24 hours on business days, typically much sooner though.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at snatchedstraps@gmail.com

Exchanges (if applicable)
We have a generous exchange policy. If you have ordered the wrong product or have changed your mind, just contact us at snatchedstraps@gmail.com within 7 days of receiving your product to arrange an exchange or a refund.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.